What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
We have tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, then kindly understand these key terms first. Your privacy matters to us so please do take the time to get to know our practices – and if you have any questions feel free to contact us by sending an email to firstname.lastname@example.org.
To provide the best experience to you, we collect and store personal information provided by you from time to time on the Platform. When you contact us, we keep a record of your communication to help solve any issues you might be facing. The personal information that we may collect about you broadly falls into the following categories:
When you register on our Platform:
If you are an individual, you may be asked to provide certain contact information that is necessary for the registering for a Platform account, including name, email address
If you are a company, you may be asked to provide such as your company name, email address
When you integrate your Decentralized Application referred as DAPP on our Platform:
If you integrate your DAPP on our platform we may ask the hosting Domain of DAPP, DAPP information which includes name, category and certain chain information you want to interact with.
When you integrate Adapter on our platform
If you integrate adapter on our platform we may ask for contract addresses, api details, contract information.
If you contact us via our customer services department i.e. chat service, telephone or email, we may record a copy of your correspondence and may ask for additional information to verify your identity.
We may collect contact details and other information of Users from publicly available sources for the purposes of verifying the Users and performing due diligence on the Users.
We may collect details of the User activities, transactions and interactions on the Platform.
From time to time, we may also collect information, including contact names, addresses, phone numbers and email addresses, about the prospective Users, during or in connection with marketing or other means.
If you visit our Platform, we will automatically collect certain information from your device. Specifically this information may include IP addresses, device type, unique device identification numbers, browser type, broad geographic location (e.g. country or city-level location), browsing patterns and details of how you have interacted with our Platform and the services available on it. In addition, we gather statistical information about the Platform and visitors to the Platform including, browser software, operating system, software and hardware attributes, pages viewed, and number of sessions. Collecting this information enables us to better understand the visitors who come to our Platform, where they come from, and what content is of interest to them. We use this information for our internal analytics purposes and to improve the quality and standard of our Platform. Some of this information may be collected using cookies and similar tracking technology, as explained below.
We may receive personal information about you from third parties that are engaged by us to assist with providing services. This may include your name, email address, company details and contact information.
We may disclose (or provide access to) personal information to the following categories of recipients:
cloud computing service providers to provide cloud storage services;
customer service providers to provide after-sale services;
risk control service providers to assess the security of Users’ accounts and transaction risks; and
third party rating / reviewing service providers to carry out reviews of our Services with customers if you choose to participate in reviewing or rating our Services;
to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your personal information or as otherwise required or permitted by applicable laws.
such other individuals and entities as deemed necessary.
to any other person with your consent to the disclosure.
we may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.
We may retain your personal information as long as we have an ongoing legitimate business need to do so, for example, to provide services to you, or as required or permitted by applicable laws, such as tax and accounting laws or otherwise.
When we have no ongoing legitimate business need to process your personal information, we may either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Some cookies are required for technical and/or security reasons in order for our Platform to operate. We refer to these as "essential" or "strictly necessary" cookies. Cookies are mainly served to enable basic functionality on our Platform; including web analytics cookies that help us understand how Users use our web pages and how we can improve their use.
In addition we also use social media cookies. You may register for Platform membership and "share" Platform content through social media such as Facebook and Twitter. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites.
necessary for providing the services pursuant to the agreement between you and Spock and/or its affiliates (for example, to provide you with the Services you request and to identify and authenticate you so you may use the Platform);
necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement);
necessary for our legitimate interests and not overridden by your rights; and/or
where it is based on your consent.
If we collect and use your personal information in reliance on our legitimate, this interest will normally be to operate our Platform and services, manage our relationship with you and communicate with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our Platform and our services, undertaking marketing, or for the purposes of ensuring the security of our Platform and services and detecting or preventing illegal activities such as fraud. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.